Returns

RETURNS | REFUNDS

If you are not satisfied with the products, you have a right of withdrawal of 14 clear days from the day you receive your order to return one or more items, without having to give a reason. If 14 days have elapsed since your purchase, we cannot offer you a refund. 

A return request must be sent by email to the following address: contact@mariestarek.com. The information required for your refund request is your: surname / first name / address / telephone number / order number / reason for return.

Returned products must be in new condition, must not have been worn or used in any way, and must be in their original packaging, accompanied by a copy of the invoice. Otherwise, the parcel will be sent back. You must arrange the return as you see fit, at your own expense and risk, to the following address:

MARIE STAREK JOAILLERIE
55 rue de Béthune

59800 Lille
France

Return shipping costs remain your responsibility unless the product received is non-conforming or has a manufacturing defect.
Any customs charges associated with returning a product from another country are also your responsibility.
MARIE STAREK JOAILLERIE strongly advises customers to return products by Colissimo. You may also use a carrier of your choice. However, return costs and the associated risks remain your responsibility. You are therefore advised to retain proof of return, which means returning the products with parcel tracking or by any other means that provides a verifiable date.

Upon receipt, and subject to these return conditions, the seller will refund the order, excluding the original shipping charges, by crediting your bank account within 15 days of receiving the parcel. Exchanges are not possible.
If these return conditions are not met, the parcel will be sent back to you at your expense and no refund will be issued.
The following are excluded from all warranties:
– Improper use or care, and failures in use or maintenance.
– Damage caused by mishandling, misuse or abnormal use, intentional or accidental physical modification, or use for professional or commercial purposes.
– Damage caused by an external event (lightning, water damage, etc.).
– Work carried out on the jewellery by anyone not authorised by the After-Sales Service, and any damage resulting from such work.

The refund will be made by bank transfer to the card used to pay the original invoice. Returned products cannot be replaced or exchanged. A new order must be placed online.

Regarding returns of personalised products: Article L121-20-2 of the French Consumer Code provides that 'the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalised'.

However, we undertake to refund clearly personalised products that do not match your order (defective or non-conforming products).

Gift cards are non-refundable.